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» Aerospace Service Orders System
» Customer Management Framework
» eLearning Solution for EMS provider
» Flexible Software Test Lab
» Global Business Case Study - Fordham University
» Laboratory Analysis
» Mobile Game Development
» Smart Outsourcing
» Somotsoft achieves BEA Select Partner status
» Start-Ups Cost Effective Application Development
» Stent Graft Ordering Application
» Wireless Middleware Testing


Customer Management Framework
Framework enables organization to plug multiple systems into one centralized database sharing customer data.

Customer Needs:
In the 3rd quarter of 2005, a non-profit organization began the process of qualifying its needs for an organization-wide contribution system, which would be responsible for housing information regarding donations made to the non-profit organization. As the needs for the contribution system were analyzed, it became apparent that it would be necessary to integrate with the existing publications system, so that, redundant member records would not be created: once in contributions and then once again in publications. As a result, a combined contributions and publications system would be built. This combined contributions and publications system was to be called the MMS (Member Management System).

However, the non-profit organization soon realized that this problem of data redundancy does not only exist between the Finance Center and the Publications Center, but exists between the other organization centers as well. Representatives from other center’s were invited to present their needs for the MMS (Member Management System) and the discussion grew into a discussion about an ‘All-In-One’ organization software application. It was apparent that an ‘All In One’ system to satisfy everyone’s needs was not feasible economically or logistically.
In the past years as technology has become more available and as staff and member volunteers have become more comfortable with technology, each Center developed processes and digital data repositories (MS Excel, MS Access, etc.) to support their data management and reporting needs. In most cases, volunteer members send raw data via email, fax, mailed forms, telephone, etc. to system owners located in the zone and national offices, where the data would be keyed into the data repository. Since these data repositories were built unaware of the ‘organization’, the data repositories are self-contained and non-communicative resulting in inconsistent and redundant data.

The MIS is a plan to integrate existing systems, a standard to integrate new systems and a framework of fundamental structures (data structures and coding structures) to support the integration.
Data Warehousing
Enterprise Architecture Design and Planning

Project currently undergoing with national scheduled release on January 8, 2008
Over 20 dedicated development staff
2 Business and Systems Analysts

Local presence
Personalized service
Software Architecture Consulting
Business Systems Analysis
Domain Modeling
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